Contact Us
Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. Whether you've spotted something that needs updating, want to suggest a platform for review, or just have a question about how these sites work, this page explains the best way to reach us and what we can realistically help with.
What we can help with
Our team focuses on researching and comparing sweepstakes casino platforms — the sites that let players use Gold Coins for free-to-play games and Sweepstakes Coins for optional prize redemptions. We're happy to hear from readers on topics like:
- Corrections to an offer, bonus term, or eligible-state list you've noticed has changed
- Suggestions for a sweepstakes casino you'd like to see reviewed
- General questions about how the dual-currency sweepstakes model works
- Feedback on our ratings, methodology, or site content
- Reports of broken links, outdated information, or technical issues with this site
What we can't do
Sweepstakes Casinos does not operate any casino, hold player funds, or process redemptions. Because of that, there are some requests we simply can't action, even if they're sent to us:
- Account issues — Password resets, verification problems, deposit or redemption disputes, and closed accounts need to go through the individual operator's own support team, not through us.
- Prize redemption status — We don't have access to any platform's user accounts or payment systems, so we can't check on a pending redemption or Sweepstakes Coin balance.
- Legal advice — We can point you toward general information about how sweepstakes rules work in the US, but we can't tell you whether a specific site is permitted in your state. That depends on the operator's own terms and your local law, and both can change.
If your question relates to an operator listed on this site — such as Spinblitz, Crown Coins, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree, or Crash Duel — the fastest answer usually comes from that platform's own support channel or help centre, since they can see your account directly.
Before you reach out, a few things worth checking first
A lot of questions we receive are already answered elsewhere on the site. It might save you time to look at:
- Our Responsible Gambling page, if your question relates to play limits, self-exclusion, or getting support around gaming habits.
- Our Terms and Conditions page, which covers how this site operates, how we're funded, and what our content is (and isn't) intended for.
- Our About Us page, for more on how we research and rate sweepstakes casinos.
It's also worth remembering that sweepstakes casinos are not licensed or regulated in the same way as traditional real-money online gambling. Availability varies by state, some states restrict or prohibit this model outright, and individual operators decide for themselves which states they'll serve. Rules in this space change fairly often, so if you're unsure whether a specific platform currently accepts players from your state, the operator's own eligibility list — checked on the day you plan to sign up — is the most reliable source, not anything published here or elsewhere.
A note on how this site is funded
Sweepstakes Casinos may earn a commission when readers sign up with a sweepstakes casino through links on this site. That commercial relationship never determines how a platform is rated or ranked — our editorial scores are based on our own research into game libraries, welcome offers, redemption terms, and eligibility, not on what an operator pays us. If you ever think an offer or rating looks out of date, telling us is genuinely useful, since terms on these platforms can shift with little notice.
Getting in touch
We aim to review every message that comes in, though as an independent research team we can't guarantee a response time for every enquiry. For fastest results:
- Be specific about which page, operator, or offer your message relates to.
- Include the date you noticed an issue, since sweepstakes casino terms and state availability can change quickly.
- If it's an account or redemption matter, contact the platform directly first — they're best placed to resolve it.
We read every message that comes through and use reader feedback to keep our comparisons current, so flagging something that looks off is always worthwhile even if we can't personally resolve the underlying issue.